Azmirah London

Initiate Your Return Request (Within 14 Days of Delivery):

1. Email info@azmirahlondon.co.uk with your order number, product name, a copy of your original receipt, and a detailed description of the issue.Alternatively, contact Azmirah London customer care via Contact Numbers

Prepare Your Return:

• Gather the items you wish to return.
• Capture clear photographs of the items for documentation purposes (proof of condition for customer care).

Return Procedure:

1. Locate Receipt: Kindly retrieve the original receipt that was emailed to you upon order confirmation. This receipt contains your unique order number.

Request Return: Share the order number and picture of the item(s) along with the reason for return with our customer care via email or WhatsApp using the information provided above. A customer service agent will review your request and send a return form.

2. Return Approval: Upon approval of your return request, you will receive a separate email within 24 hours of submitting the return form, containing the designated return address and detailed instructions.
3. Return Shipping:
   • Defective/Incorrect Items: In the event you receive a defective, incorrect, or incomplete item, Azmirah London will gladly cover the return shipping costs. Please retain your return receipt and share it with our customer care team within 24 hours of dispatching the return parcel.
   • Change of Mind: If you are simply changing your mind about a product, you will be responsible for covering the return shipping costs.
     
     

Eligibility for Return:

• The parcel must be delivered locally within Pakistan and UK.
• To qualify for a return, your items must be unworn, unwashed, undamaged, and possess all original tags.
• Returns are accepted for the following reasons:
  • Defective items
  • Incorrect items (items that differ from your order)
  • Incomplete items (missing components)

Ineligible for Return:

• Made-to-order and standard-size formal wear cannot be returned as a change of mind.
• Customized outfits are not eligible for return.
• Items returned in an unsuitable condition, tampered with, damaged, or not adhering to the provided care instructions are subject to being returned to you or may result in a denied refund request.
• Parcels delivered locally but taken abroad afterwards cannot be returned.
• Items delivered internationally cannot be returned. In such cases, Azmirah London will provide compensation depending on the nature of the issue (e.g., defect, incorrect item).

Time Limitations for Return Requests:

• To ensure timely processing of your return request, kindly notify Azmirah London customer care within 14 days of receiving your order.

Time Limitations for Returns:

• All return items must be shipped back to Azmirah London within 7 days of the return request. Any returns received after this timeframe will be returned to the sender.

Additional Notes:

• Azmirah London assumes no responsibility for returned items lost in transit.
• Color bleeding, print damage, or fading caused by washing or ironing is not covered under the return policy.
• Refunds will only be processed once your return is received and approved.

We appreciate your understanding and cooperation. Should you have any further inquiries, please do not hesitate to contact Azmirah London customer care.